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How AFLS Interpreters Help Support Fair Access To The Best Quality Health Care In Arizona


At A Foreign Language Service – AFLS, we proudly partner with medical providers across Arizona to bring quality care to our communities. In this role, our AFLS interpreters help provide vital support to health care professionals in Chandler, Gilbert, and Mesa. As certified language professionals, they help to reduce language barriers and to ensure access to quality health care. They make sure that people receive help, regardless of their native language. Since the outbreak of the novel coronavirus, AFLS has sought ways to partner with Arizona’s medical community. We are proud to help strengthen our state’s coronavirus response. For more than a year now, AFLS interpreters have served on the front lines to make sure that no community that needs care is left behind.

AFLS Interpreters Support Medical Providers in Chandler, Gilbert, and Mesa

The outbreak of a novel coronavirus pandemic became the biggest story of 2020. Since it began, the world has been challenged in ways unparalleled since the flu pandemic of 1918. These challenges have effected communities both large and small across the United States. Here in Arizona, we salute all of our medical professionals and frontline workers. They have sacrificed so much to provide our community, with everything from healthcare to food. The total number of Covid-19 infections have been higher in cities like Phoenix. But communities all over Arizona have been affected as well.

From the onset of the pandemic, A Foreign Language Service – AFLS has helped to provide interpreting and translation in the fight against Covid-19, including at testing sites across Arizona. Photo by SDI Productions on Getty Images Signature.

This is why AFLS has been proud to partner with The Banner Health Care system to help those in the greater Phoenix area, including the suburbs of Chandler, Gilbert and Mesa. Through our partnership, we have sought to support the health of our communities in a number of ways. For example, from the beginning of the pandemic, we helped to provide translations for Covid-19 testing sites across Arizona. These translations have been in addition to the medical translations that we provide on an ongoing basis.

AFLS Partners With Banner Health Care

With accurate translations of information regarding the pandemic, the medical community can quickly care for not only individuals and their families, but also for the greater community as well. This is why AFLS has been partnering with the Banner Health Care network, including their behavioral health services. Our goal is to bring our expertise in translation work to medical facilities and hospitals throughout the area. We want to ensure that our communities throughout Chandler, Gilbert, and Mesa have access to timely pandemic-related translations, as well as other practical medical needs.

A Foreign Language Service – AFLS interpreters and translators help ensure the ethnically and linguistically diverse cities of Chandler, Gilbert, and Mesa have access to timely pandemic-related information. Graph by Maricopa County.

AFLS Interpreters Help Ensure Trustworthy Medical Translations For Arizona’s Communities

Medical translation is a very unique and valuable skill in the translation world. A certified translator needs to know the target language as well as English. And the translator must also have a firm grasp on medical vocabulary. Whereas some translations do not require a high degree of industry-specific terminology, medical translations definitely do. Understanding medical terminology both in English and in the target language is a must for a professional translator. At AFLS, we know how important trustworthy medical translations are.

Certified Interpreters Provide Trustworthy Medical Translations

For example, a translator must know the different organs, muscles, bones, tissues and sinews in the human body, as well as the words for their accompanying aches, maladies and treatments. If doctors are going to make the correct diagnoses for patients of limited English ability, they must have accurate information. Likewise, if those same patients are going to give informed consent for medicines and medical procedures, they also need accurately translated information. The role of a translator is rarely so vital as in health care settings.

At A Foreign Language Service – AFLS, we know how important trustworthy medical translations are for your family. Our certified interpreters help you to have confidence during your visits with medical providers. Photo by XiXinXing on CanvaPro.

Some people may wonder, ‘Well, won’t any translator do? A translator is a translator, right?’ Sometimes a non-certified translator may want to help, such as a concerned family member. However, unless a translator is a certified professional, that translator will likely not have the requisite vocabulary to accurately interpret medical terminology. In addition, sometimes the patient will not want to share sensitive medical information with family members. As a result, a trustworthy, professional translator is more important than ever.

AFLS Interpreters Serve Both On-Site and Remote In Greater Phoenix Valley and Maricopa County

Several translation options exist for hospitals and their patients. These options include on-site interpreting, video remote interpreting (VRI), and over-the-phone interpreting (OPI). On-site interpreting simply means the translator shows up and conducts the translation in person. With over the phone interpreting, hospitals can gain access to a qualified interpreter through the use of a mobile app on a smart phone. This option can be a convenient, time-saving, and cost-effective way of gaining access to quality language interpretation when CDC safety guidelines for Covid-19 may apply.

Certified Medical Interpreters Help On-Site And Virtually

Video remote interpreting, or VRI, compares with over-the-phone interpreting. VRI comes with the same benefits of convenience, time-saving, and cost-effectiveness as OPI interpreting. However, whereas over-the-phone interpreters are not able to see the client, video remote interpreting comes with the benefit of visual contact. With social distancing during the height of the pandemic, both interpreters and medical professionals learned how to use the best type of interpreting for a patient’s needs.

Video remote interpreting (VRI) and over-the-phone interpreting (OPI) became more widely used during the pandemic due to its adaptability for Covid-19 precautions. Photo by Syda Productions on CanvaPro.

Whichever format of interpreting is needed, AFLS provides quality translations for the medical community in partnership with Banner Health throughout the state of Arizona. Covid-19 has been a significant challenge for our communities. But our medical professionals and interpreters have met that challenge for the greater good of every individual, family, and neighborhood. Our AFLS interpreters help provide vital support to medical providers in Chandler, Gilbert, and Mesa. So, whether you need a medical translation in Phoenix, or across Maricopa County, we are here to help.

How AFLS Language Interpreting And Translation Services Help Make A Difference

As a trusted leading language service provider, A Foreign Language Service – AFLS provides OPI/ VRI interpreting and on-site interpreting, certified document translation, and localization services to clients around the world. We offer services in up to 400 languages, including high demand ones such as Chinese, Spanish, Arabic, and American Sign Language (ASL). Depending on your needs, we can also provide support in endangered and emerging languages like Basque, Irish Gaelic, and Quechua.

In this vital work, we collaborate with a network of 1500-strong passionate, licensed professional translators and interpreters based throughout the world. Our clients include global brands and government agencies, as well as the medical, legal, business, and education communities. At AFLS, we understand the power and importance of language. We know that every language matters. Your language matters. Contact us today for a free quote!

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