Video Remote Interpreting: Everything You Need to Know

Welcome to the Complete Guide to Video Remote Interpreting (VRI)! In this comprehensive guide, we’ll explore everything you need to know about this innovative and increasingly popular communication solution.

VRI is a cutting-edge service that connects individuals who speak different languages with a remote interpreter via a secure internet connection. It’s essentially a video relay service that bridges language barriers in real time, making conversations smooth and seamless.

So, why is VRI becoming all the rage? Well, for starters, it offers a more accessible and convenient way to communicate with people who speak other languages or use sign language.

You no longer need to have an interpreter physically present – all you need is a stable internet connection and a device that supports video calls. This makes VRI a more cost-effective and efficient alternative to traditional interpreting methods.

The benefits of VRI are truly remarkable. Not only does it break down language barriers, but it also fosters better communication and understanding between people from diverse backgrounds.

In the following sections, we’ll dive deeper into video interpretation, its applications, and how you can make the most of this game-changing service. Stay tuned!

How Video Remote Interpreting Services Work

Let us delve into the mechanics of Video Remote Interpreting services. Explore the technical requirements and how VRI connects interpreters to clients remotely while maintaining privacy and confidentiality.

Technical Requirements for VRI

To ensure a smooth and effective VRI experience, there are some basic technical requirements that must be met:

• High-speed internet connection: A stable and fast connection is crucial for uninterrupted video and audio quality.
• Video camera: A webcam or built-in camera on your device enables the interpreter and deaf person to see each other during the session.
• Audio equipment: A microphone and speakers or a headset facilitate clear audio communication.
• Device: A computer, tablet, or smartphone with video call capabilities is necessary to access the VRI platform.
• VRI software or platform: A user-friendly platform that connects clients with qualified interpreters.

How VRI Connects Interpreters to Clients Remotely

1. The client (or deaf participant) and the hearing person connect via a video call using their devices.
2. They then access the VRI platform and request a qualified interpreter in the desired language or sign language.
3. The platform connects them to an available interpreter, who joins the video call.
4. The interpreter facilitates communication by interpreting spoken language to sign language for the deaf person, and vice versa for the hearing person.

Maintaining Privacy and Confidentiality in VRI

VRI services prioritize privacy and confidentiality by adhering to the following practices:

• Secure connections: VRI platforms use encrypted connections to protect video feed and ensure the privacy of all participants.
• Confidentiality agreements: Qualified interpreters are bound by professional ethics and confidentiality agreements to protect the information discussed during the session.
• No recordings: To maintain privacy, VRI sessions are typically not recorded unless explicitly agreed upon by all parties involved.

With these measures in place, Video Remote Interpreting services provide a secure and reliable way to bridge communication gaps while respecting the privacy and confidentiality of all participants.

When to Use Video Remote Interpretation Services

Video Remote Interpretation (VRI) services can be a game-changer in many situations. However, like any technology, it has its limitations.

Now, let’s discuss when VRI can be beneficial, its limitations, and how to determine if it’s the best option for a specific situation.

Situations Where VRI Can Be Beneficial

• Medical appointments: VRI ensures effective communication between deaf patients and healthcare providers, which is crucial for proper care.
• Business meetings or virtual meetings: Video interpreting enables deaf participants to engage in discussions and contribute their ideas effectively.
• Legal settings: VRI facilitates clear communication between deaf clients and their legal representatives, ensuring accurate information exchange.
• Educational environments: Students who use American Sign Language (ASL) can access VRI to better understand lectures and participate in classroom discussions.

Limitations of VRI Compared to Other Interpreting Methods

• Internet dependency: VRI relies on a stable internet connection, which might not always be available.
• Technical issues: Problems with video feeds or audio equipment can hinder effective communication.
• Lack of environmental context: Remote interpreters may miss non-verbal cues or gestures that are important for accurate interpretation.

How to Determine Whether VRI Is the Best Option

To decide if VRI is suitable for a specific situation, consider the following factors:

1. Accessibility: Are on-site interpreting services or in-person interpreters available? If not, VRI might be the best alternative.
2. Timing: Is there an urgent need for an interpreter? VRI can provide immediate access to qualified interpreters.
3. Cost: VRI is often more cost-effective than hiring in-person interpreters, especially for shorter sessions or one-time events.
4. Confidentiality: If privacy is a concern, VRI platforms with secure connections and confidentiality agreements can help protect sensitive information.

Choosing a VRI Provider

Selecting the right VRI provider is essential for ensuring seamless communication between hearing and deaf individuals.

We’ll discuss factors to consider when choosing a VRI provider, questions to ask during the selection process, and tips for finding a provider that meets your specific needs.

Factors to Consider When Choosing a VRI Provider

1. Interpreter qualifications: Make sure the provider employs interpreters who are well-versed in the specific languages or sign languages you require.
2. Availability: Check if the provider offers VRI services 24/7 or during specific hours to match your scheduling needs.
3. Technology: Assess the provider’s platform for user-friendliness, compatibility with different devices, and quality of video and audio feeds.
4. Customer support: A responsive and helpful customer support team can address technical issues and ensure a smooth VRI experience.

Questions to Ask When Selecting a Provider

1. How does the provider screen and train their interpreters?
2. What measures are in place to ensure privacy and confidentiality during VRI sessions?
3. How does the provider handle technical issues or connectivity problems?
4. Are there any additional features or tools, such as document sharing or screen sharing, available on the platform?

Tips for Finding a Provider That Meets Your Specific Needs

1. Read reviews and testimonials: Gather feedback from other users to evaluate a provider’s service quality and reliability.
2. Test the platform: Request a demo or trial period to evaluate the VRI platform’s functionality and ease of use.
3. Compare pricing: Analyze different providers’ pricing structures to find a solution that fits your budget and requirements.
4. Assess flexibility: Ensure the VRI service can accommodate your needs, whether you require an offsite interpreter, multiple interpreters for different locations, or same-room interpreting via a webcam.

By considering these factors and following these tips, you can confidently choose a VRI provider that aligns with your specific needs, ensuring effective communication and a positive experience for all parties involved.

Preparing for a VRI Session

Proper preparation is key to a successful VRI session. That being said, let’s talk about the best practices for communicating with interpreters during VRI sessions, and how to troubleshoot technical issues that may arise.

Steps to Take to Prepare for a VRI Session

1. Test your equipment: Ensure your web camera, microphone, speakers, and internet connection are functioning properly before the session.
2. Choose a quiet and well-lit space: A suitable environment helps minimize distractions and enables clear communication between hearing people, deaf people, and the interpreter.
3. Familiarize yourself with the VRI platform: Learn how to navigate the platform and access features such as screen sharing or document sharing if needed.
4. Provide context: Share any relevant information, such as topic, participants, or specific terminology, with the interpreter before the session to help them prepare.

Best Practices for Communicating with Interpreters During a VRI Session

1. Speak clearly and at a moderate pace: This allows the interpreter time to process and accurately interpret the information.
2. Use visual cues: Make use of gestures and facial expressions to support your spoken words, especially when communicating with deaf participants.
3. Maintain eye contact: Look at the camera when speaking to foster a more personal connection with the other participants and the interpreter.
4. Pause frequently: Give the interpreter time to catch up and allow for questions or clarifications.

How to Troubleshoot Technical Issues During a VRI Session

1. Check your equipment: If you encounter audio or video issues, verify that your web camera, microphone, and speakers are properly connected and functioning.
2. Test your internet connection: A slow or unstable connection can disrupt the VRI session. Consider using a wired connection or moving closer to the Wi-Fi router if possible.
3. Restart the session: If issues persist, try restarting the session or reconnecting to the VRI platform.
4. Contact customer support: Reach out to the VRI provider’s customer support team for assistance in resolving technical difficulties.

The Bottom Line

Video Remote Interpreting (VRI) is a powerful communication tool that connects hearing and deaf individuals with qualified interpreters through a secure online platform. By understanding the benefits, limitations, and best practices of VRI, you can make informed decisions about when to use this innovative service.

Keep in mind that companies like AFLS offer top-notch VRI services and other interpretation and document translation services to meet the needs of businesses, organizations, and individuals around the world. For more information about VRI and how AFLS can help you make a connection in real-time and across cultures, contact us today.