skip to Main Content
 

Welcome to A Foreign Language Service - AFLS!

As a trusted leading language service provider, AFLS provides document translation and language interpreting to clients around world. We offer services in 400 languages including high-demand ones such as Chinese, Spanish, Arabic, Russian, French, and American Sign Language (ASL). We also provide support in rare, endangered, and emerging languages like Basque, Irish Gaelic, Ojibwe, and Quechua.

Request a Virtual Interpreter            Request Document Translation

We Have Your Language!

Certified Interpreting and Translation Services in 400 Languages

Slider


Why Work With Us?

Dedicated Team

As language professionals with over 25 years experience, we are dedicated to providing exceptional services

Our team provides fast, customized solutions based on the needs of your clients and customers

Custom Solutions
Professional Linguists

We partner with highly-qualified translators and interpreters located in communities around the world

Better Business Bureau
400 Languages

Certified translation and interpreting services in 400 languages, including American Sign Language

Slider

Smiling woman in conversation at table illustrates how AFLS offers language interpreting services.
Let’s Talk About Your
Language Needs
Slider
 

Every Language Matters!

Ask us today about how our interpreting and translation agency expertise and services can help you and your customers and clients with your language needs! We provide free quotes for services in 400 languages across government and business sectors around the world.

Slider

Our Partnerships

We partner with a variety of professional associations, government agencies, medical and legal organizations, and small and large businesses to provide the best possible language solutions for our clients.
National Council on Interpreting in Healthcare
Better Business Bureau

American Translators and Interpreters

National Association for the Deaf
previous arrowprevious arrow
next arrownext arrow
Slider

Professional Interpreters & Document Translators

Since our founding in 1993, A Foreign Language Service (AFLS) has broken the communications barrier by providing professional interpreters and document translators in over 400 languages including American Sign Language (ASL) - and counting. Our contracted linguistic talent combined with dedicated customer service has made us the premier provider of interpreting, translation, and localization services to the greater Metropolitan Phoenix area, around Arizona, and across the United States.

We Have Your Language!

As the "400 Language People,"  we provide exceptional contract services in a variety of languages including those that are rare and emerging.  What sets us apart from similar type of companies is the sheer volume of languages coupled with our unique ability to always customize a communications solution unique to each client! Please use our "Language Search" tool to see if your language is listed or you can view our list of the most commonly requested languages.

Whether you are an individual who needs help filling out a government form,  a large hospital requesting an interpreter for a medical exam, or a small business who needs to have marketing materials translated for a multicultural audience, AFLS is there for you. Browse through our website or give us a call at (480) 813-4242 or (844)-813-4242 to let us know how we can help you with your communication needs. Or you can simply contact us via email with any questions that you may have.

Woman-on-video-call-ways-of-interpreting

Spotlight On Ways Of Interpreting To Help Your Business Now

Ways of interpreting from one language to another can help your business right now. What are the three main types of interpreting in the language interpreting community? The first way is on-site interpreting, where an interpreter comes to the location of the individual, business, hospital, court, or government office where the translation is needed. The next way is OnDemand© Over the Phone interpreting, known as OPI. This is where those needing interpreting logs into a mobile app or calls by a landline to an interpreter. The interpreter then provides two-way interpretation between the given languages. Lastly, there is Video Relay Interpreting, known as VRI. With VRI, the party that needs the translation logs in via mobile app or laptop computer. Once connected virtually, the interpreter is able to provide interpreting through a visual medium.

How On-Site Interpretation Can Help Your Business

The traditional and most well-known form of interpreting is on-site interpreting. This form of communication is an ancient way of interpreting that extends back thousands of years. Until the advent of modern telecommunication, in-person, on-site interpretation was the only available option. This way of interpreting is still a viable and often preferable option today.

work-conversation-ways-of-interpreting
On-site interpreting, one of the primary ways of interpretation, has a distinct advantage, as it allows the interpreter to not only process language choice but also non-verbal cues. Photo by greenleaf123 on Getty Images.

With on-site interpreting, the interpreter is physically in the room with both the foreign language speaker and the English language speaker. This can be a distinct advantage for several reasons. Number one, interpreters explicate not only the words that are being said, but the tone and body language of the speaker. So much of communication is non-verbal, reports Psychology Today, so having someone being able to see the speaker of the words they are interpreting is very instructive. Every culture has different non-verbal cues that they use to express themselves. Italians are famous for hand gestures, for example. Similarly, millions of people employ hand gestures, head nods, and varying facial expressions to convey meaning.

On-Site Way Of Interpreting Builds Trust And Ensures Accuracy

However, interpreters are not only able to illuminate non-verbal communication, but they are also able to build rapport with a patient. In times of great difficulty, such as when someone is experiencing a medical emergency, it is helpful to be able to build a relationship to help alleviate their fears. Sometimes people may withhold important details, whether intentionally or unintentionally. This may be because they are under duress or do not necessarily trust the medical community seeking to meet their needs. But having someone who speaks their language, understands their culture, and recognizes non-verbal gestures can help a client, customer, or patient. The interpreter can help to alleviate fears, build trust, and ensure full understanding of the person’s needs. As a result, the patient can better provide clearly informed consent for any procedures that need to be performed.

Having someone who speaks their language, understands their culture, and recognizes non-verbal gestures can help a client, customer, or patient. The interpreter can help to alleviate fears, build trust, and ensure full understanding of the person’s needs.

Drawbacks to On-Site Interpretation For Organizations

Although on-site interpreting comes with several advantages, it also presents some unique challenges as well. First, the interpreter has to physically come to the location, which will take time, especially depending upon time of day, weather, and traffic conditions. Next, and more to the point of many budget conscious businesses and institutions, the cost for on-site interpreters is higher. The individual or organization hiring the interpreter will be responsible to reimburse the time spent interpreting as well as additional costs. These costs may include transportation as well as any expenses that may accrue outside of normal business hours.

Why Over the Phone Interpreting (OPI) Can Add Value

Whereas cost can be a major factor for on-site interpretation, over the phone interpretation offers a more affordable option, along with other benefits. For many hospitals, government entities and businesses, cost is a matter of considerable importance. Even though on-site interpreting may be the industry standard, over the phone interpretation is less expensive. There are many qualified, licensed medical interpreters who are able to interpret for less than on-site interpreters.

Even though on-site interpreting may be the industry standard, over the phone interpretation is less expensive. There are many qualified, licensed medical interpreters who are able to interpret for less than on-site interpreters.

Depending on the circumstance, that may not be of utmost importance, however for large systems like hospitals it can be extremely valuable. Especially since a vast number of hospitals do not have a large pool of interpreters who can decipher hundreds of different languages. As this is the case, interpreting agencies can provide those resources for a fraction of the cost for a hospital to otherwise maintain them.

woman-on-phone-ways-of-interpreting
Over the phone interpreting can prove a valuable way of interpreting for businesses and organizations, as interpreters can be available on short notice to provide needed language interpretation services. Photo by Dragonimages on Canva.

In addition to cost, over the phone interpreters are available on much shorter notice than those who interpret in person. Since there’s no transportation related lag time, the speed of acquiring an interpreter whether it be through a smart phone or a landline is markedly shorter. Furthermore, the remote nature of the call may reduce the risk of unconscious bias against either foreign language speaker or English language speaker.

Disadvantages Of OPI During Interpretation Process

Despite the speed, availability, and cost, over the phone interpreting does come with challenges. On-site interpreters are able to decode body language, facial expressions, and even build rapport with those of limited English ability. However, over the phone interpreters are unable to be responsive to the same degree. Another drawback is the phone connection. Most businesses and organizations have reliable cell phone coverage. But for telephone interpreting, a bad connection or a dropped call can certainly impede the interpretation process.

What Video Remote Interpreting (VRI) Can Do For You

The last way of interpreting is Video Remote Interpreting or VRI. As the name suggests, this is interpreting that is able to transpire across a video medium, whether it be a smart phone or a laptop computer. VRI is able to combine some of the advantages of both on-site and over the phone interpreting. Just as on-site interpreters are able to interpret body language and facial expressions, so are interpreters who are using video. Also, like over the phone interpreters, video remote interpreters are available much more quickly than on-site interpreters. Next, the cost of VRI is below that of in-person interpreters, making it an attractive option.

VRI is able to combine some of the advantages of both on-site and over the phone interpreting. Just as on-site interpreters are able to interpret body language and facial expressions, so are interpreters who are using video.

Finally, one often missed benefit is anonymity. For the speakers of some languages, including the deaf community, there is a small network of people who speak, or sign, in that language. Patients who show up to a medical or legal setting in particular, may run the risk of running into someone they know personally. This, of course, could put the person needing interpretation at a disadvantage. But VRI may be able to provide the anonymity more conducive to full disclosure of necessary details, especially in medical settings.

woman-on-video-call-ways-of-interpreting
As a way or type of interpretation, video remote interpreting (VRI) has several benefits, including quicker availability and access to body language and facial expressions. Photo by Jacob Lund on Canva.

Limitations For VRI As Language Interpretation Option

Similar to over the phone interpretation, VRI has drawbacks as well. It requires a reliable internet connection in order to take place, which may be a challenge for some communities. Then, in comparison to an in-person interpreter, the translator is not physically there, although they can see the person over the video screen. Consequently, they can connect better than over the phone, but not the same as being there in person.

How To Choose The Best Way Of Interpreting For Your Needs

There is no one right way to do interpreting. Each modality comes with associated benefits and drawbacks. On-site interpreting has the advantage of building rapport with a patient and interpreting body language, but the cost is higher. Over the phone interpreting is more affordable but doesn’t have the same access to body language and facial expressions. Video Remote Interpreting offers a more complete interpretation experience as well as a more affordable price. This type of interpreting is subject to internet connection speeds. VRI interpreting also does not allow for the same human touch as on-site interpreting.

There is no one right way to do interpreting. Each modality comes with associated benefits and drawbacks. No matter your interpreting preferences, however, AFLS is able to accommodate what you need to help your business thrive.

No matter your interpreting preferences, however, AFLS is able to accommodate what you need. We offer OPI, VRI, as well as on-site interpreters. All of our interpreters are carefully vetted, qualified, professional, and ready to help your business thrive.

Language Interpreting And Translation Make A Difference

As a trusted leading language service provider, A Foreign Language Service – AFLS provides OPI/ VRI interpreting and on-site interpreting, certified document translation, and localization services to clients around the world. We offer services in up to 400 languages, including high demand ones such as Chinese, Spanish, Arabic, and American Sign Language (ASL). Depending on your needs, we can also provide support in endangered and emerging languages like Basque, Irish Gaelic, and Quechua. In this vital work, we collaborate with a network of 1500-strong passionate, licensed professional translators and interpreters based throughout the world. Our clients include global brands and government agencies, as well as the medical, legal, business, and education communities. At AFLS, we understand the power and importance of language. We know that every language matters. Your language matters. Contact us today for a free quote!

Please follow and like us:
Back To Top

Like most other websites, we use cookies (both electronic and delicious.) By continuing to use our site you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close